Technical Support Specialist

Full Job Description

Del Medical, Inc. welcomes you to come to share your talents in providing 1st and 2nd tier support, demonstrating, training, and troubleshooting for our direct and indirect customer base. This candidate will support internal and external technicians and end-users. The candidate will also create workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion. Where necessary this candidate escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. This candidate performs a variety of tasks under general supervision. A certain degree of creativity and latitude is required.

Responsibilities:

• Maintains the department’s satisfaction rating by providing technical assistance to customers and employees
• Provides prompt, accurate response to all support requests either independently or by working with others such as second-level (Technical Support)
• Gathers the data required for ownership of support requests to the next level of the escalation process
• Schedules and performs remote product demonstration and training
• Assists with the training and mentoring of new and current employees
• Participates in and may teach regular training classes
• Attends trade shows, seminars, and training classes, as needed
• Performs other duties as assigned

Technical, Academic, and Skills Qualifications:

• A college degree is required
• 1-3 years experience as a Help Desk Support Technician or comparable role is a plus
• Experience with configuring and troubleshooting desktop workstations is a plus
• Experience with Microsoft Windows XP/7/8/10/11 Operating Systems is a plus
• Experience with Microsoft Office applications (Word, Excel, PowerPoint, OneNote, and others) is a plus
• Experience configuring Windows Servers, a plus
• Working knowledge to create and maintain RAID hard drive configurations, a plus
• Working knowledge of Microsoft Windows Server 2012/2016/2019/2022 operating systems, a plus
• Working knowledge and troubleshooting abilities of Networking components such as Switches and Wireless Access Points, a plus
• Medical Imaging modalities such as X-Ray, Computed Radiography (CR), Direct Radiography (DR), Computed Tomography (CT), Ultrasound (US), or others a plus

Talent Qualifications:

• Ability to diagnose and solve complex problems
• Ability to retain and recall information quickly
• Strong desire to achieve goals and performance objectives
• Ability to focus on completing numerous tasks
• Ability to organize daily tasks and gauge priority
• Ability to write and speak professionally and effectively
• Excellent conflict resolution and customer management interaction skills
• Ability to work effectively as part of a team
• Adaptable and Flexible (open to change)
• Ability to work rapidly and accurately
• Ability to work late when required
• Ability to travel on behalf of the company as required

Job Type: Full-time