Technical Support Specialist

Full Job Description

JOB TYPE: Full-time

Del Medical, Inc. welcomes you to come and share your talents in providing 1st and 2nd tier support, demonstrating, training, and troubleshooting for our direct and indirect customer base. This candidate will support internal and external technicians and end-users. The candidate will also create workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion. Where necessary this candidate escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. This candidate performs a variety of tasks under general supervision. A certain degree of creativity and latitude is required.

Technical, Academic, and Skills Qualifications:

  • A college degree is required
  • 3-5 years experience as a Help Desk Support Technician or comparable role is required
  • 5+ years experience with configuring and troubleshooting desktop workstations is required
  • 5+ years experience with Microsoft Windows XP/7/8/10 Operating Systems is required
  • 3-5 years experience with Microsoft Office applications (Word, Excel, PowerPoint, OneNote, and others) is required
  • 3-5 years experience configuring Windows Servers, a plus
  • Working knowledge to create and maintain RAID hard drive configurations, a plus
  • Working knowledge of Microsoft Windows Server 2012/2016/2019 operating systems, a plus
  • Working knowledge of Active Directory or LDAP services, a plus
  • Working knowledge and troubleshooting abilities of Networking components such as Switches and Wireless Access Points, a plus
  • Medical Imaging modalities such as X-Ray, Computed Radiography (CR), Direct Radiography (DR), Computed Tomography (CT), Ultrasound (US), or others a plus
  • Working knowledge of DICOM, HL7, EMR, EHR, RIS, HIS, a plus

Talent Qualifications:

  • Ability to diagnose and solve complex problems
  • Ability to retain and recall information quickly
  • Strong desire to achieve goals and performance objectives
  • Ability to focus on completing numerous tasks
  • Ability to organize daily tasks and gauge priority
  • Ability to write and speak professionally and effectively
  • Excellent conflict resolution and customer management interaction skills
  • Ability to work effectively as part of a team
  • Adaptable and Flexible (open to change)
  • Ability to work rapidly and accurately
  • Ability to work late when required
  • Ability to travel on behalf of the company as required

Responsibilities:

  • The candidate is responsible for maintaining the department’s satisfaction rating by providing technical assistance to customers and employees
  • The candidate provides prompt, accurate response to all support requests either independently or by working with others such as second-level (Technical Support), third-level (Manufacturer System Analysts and Support Engineers), and fourth-level (Software Developers) support personnel and personnel at partner companies
  • The candidate is responsible for gathering the data required for ownership of support requests to the next level of the escalation process
  • The candidate may schedule and perform remote product demonstration and trainings
  • The candidate is responsible for gathering and documenting customer enhancement requests
  • The candidate assists with the training and mentoring of new and current employees
  • The candidate participates in and may teach regular training classes
  • The candidate is responsible for ensuring customer records are updated to include details of service requests, the status of requests, and action items for completion
  • The candidate attends trade shows, seminars, and training classes, as needed
  • The candidate performs other duties as assigned

Job Type: Full-time

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8-hour shift
  • Monday to Friday

COVID-19 considerations:
Require masks and social distancing

Work Location:

  • One location

Work Remotely:

  • No

In addition to competitive wages and advancement opportunities, UMG / DEL MEDICAL also provides:

Medical Insurance
401(k) Retirement Plan
Paid Holidays
Paid Personal, Sick, and Vacation Days

UMG / DEL MEDICAL is an equal opportunity employer committed to building and maintaining a thriving and diverse workforce.

If you’re interested in joining our team, please email your resume and desired position to careers@umgxray.com or fax it to 847-954-2376.

UMG / DEL MEDICAL
Attn: Human Resources
241 Covington Drive
Bloomingdale, IL 60108