Technical Support Specialist

Full Job Description


  • Primary responsibilities will include providing electrical, electronic, mechanical, and radiologic technical installation and troubleshooting information for radiographic and fluoroscopic x-ray systems with field service engineers, radiologic technologists, and co-workers by way of telephone, e-mail, and in-person.
  • Provide 1st and 2nd tier support, demonstrating, training, and troubleshooting for our direct and indirect customer base
  • Support internal and external technicians and end-users
  • Interface with various levels of management (both internal and external)
  • Create workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion
  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources
  • Interact with Salesforce to make judgments and recommendations for the best usage and best products for specific medical practices evaluated
  • Conduct training on product lines, as needed
  • Responsible for ensuring customer records are updated to include details of service requests, the status of requests, and action items for completion
  • Recommend feasible changes to the Company processes and procedures that provide cost savings and/or efficient alternatives for current programs
  • Attends trade shows, seminars, and training classes, as needed
  • Other duties as assigned


  • Associate Degree in electronics or equivalent experience
  • 5 years of radiographic, fluoroscopic, and digital radiographic systems experience preferred but not required
  • Ability to read and understand circuit board layouts and schematics
  • Excellent communication skills (verbal and written)
  • Always portray a professional demeanor
  • Excellent conflict/customer management interaction skills
  • Excellent dispute resolution skills
  • Ability to solve problems
  • Knowledge of Microsoft Office Products (Word, Excel, and Outlook)
  • Ability to work effectively as part of a team
  • Ability to work late when required
  • Ability to travel on behalf of the company, if required
  • Knowledge of the x-ray industry is preferred

Job Type: Full-time


  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance


  • 8-hour shift
  • Monday to Friday

Work Location:

  • One location

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Outcome-oriented — results-focused with a strong performance culture
  • Stable — traditional, stable, strong processes
  • Team-oriented — cooperative and collaborative

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

In addition to competitive wages and advancement opportunities, UMG / DEL MEDICAL also provides:

Medical Insurance
401(k) Retirement Plan
Paid Holidays
Paid Personal, Sick, and Vacation Days

UMG / DEL MEDICAL is an equal opportunity employer committed to building and maintaining a thriving and diverse workforce.

If you’re interested in joining our team, please email your resume and desired position to or fax it to 847-954-2376.

Attn: Human Resources
241 Covington Drive
Bloomingdale, IL 60108