Technical Support Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Primary responsibilities will include providing electrical, electronic, mechanical, and radiologic technical installation and troubleshooting information for radiographic and fluoroscopic x-ray systems with field service engineers, radiologic technologists, and co-workers by way of telephone, e-mail, and in-person.
• Provide 1st and 2nd tier support, demonstrating, training, and troubleshooting for our direct and indirect customer base
• Support internal and external technicians and end-users

• Interface with various levels of management (both internal and external)

• Create workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion

• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources

• Interact with Salesforce to make judgments and recommendations for the best usage and best products for specific medical practices evaluated

• Conduct training on product lines, as needed

• Responsible for ensuring customer records are updated to include details of service requests, the status of requests, and action items for completion

• Recommend feasible changes to the Company processes and procedures that provide cost savings and/or efficient alternatives for current programs

• Attends trade shows, seminars, and training classes, as needed

• Other duties as assigned

QUALIFICATIONS/REQUIREMENTS

• Associate Degree in electronics or equivalent experience
• 5 years of radiographic, fluoroscopic, and digital radiographic systems experience preferred but not required

• Ability to read and understand circuit board layouts and schematics

• Excellent communication skills (verbal and written)

• Always portray a professional demeanor

• Excellent conflict/customer management interaction skills

• Excellent dispute resolution skills

• Ability to solve problems

• Knowledge of Microsoft Office Products (Word, Excel, and Outlook)

• Ability to work effectively as part of a team

• Ability to work late when required

• Ability to travel on behalf of the company, if required

• Knowledge of the x-ray industry is preferred

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Work Location:

• One location

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Outcome-oriented — results-focused with a strong performance culture
• Stable — traditional, stable, strong processes
• Team-oriented — cooperative and collaborative

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place